Princess Auto Reviews

Two days trying to order a dozen items ' on line' Painfully slow sales website poorly thought out horrible to use. I get pissed off and leave day later return to finish usually forget and Sale expires... Too much like the Cdn Government

Last week l was in Princess Auto and was in need of a product. I was helped by Cassie (Spell) sorry and she was the most nicest employee l have had at this store. I was having a horrible day and overwhelmed. Cassie made my day! Thankyou kindly for your service.

My husband spent an hr in the store in Langford this morning. He was "helped" by three incompetent employees. One said the store had the product, a second said they didn't and a third said he would probably do best by ordering online. I have done a fair amount of online ordering but the Princess Auto site is not user friendly. It came up saying our store did not have the product. I thought there would by a warehouse that held all your products but if they do I can not figure out how to do it. Now I am on hold with your 1-800 number which repeats how easy it is to order by going to princessauto.com. We are both very disappointed in this store and hope to never enter it again.
Now i am trying to submit this review and evidently the system is unable to. Has this been a bad experience? YES!... BUT, i decided to phone the store manager, Terry Ziebart, and she made most of this better. Very friendly, professional and helpful. She made everything so easy by ordering the product for me from another store and we can pick it up at her store.

I bought a Compressor 14 month ago. I used it may be 3 or 4 times a month.
One morning I came into my shop and the motor of the compressor made a funny noise
And was very hot. So what is a compressor good for if it does not work anymore after such
A short time. My old compressor was 26 years old when the motor gave up. My grandson had the same problem, his was 12 month and 2 weeks old and died. I do not recommend any compressors from Princess Auto. They are garbage.

Worst experience i had with scarborough store waited 45 minutes to get something at last i left no help the service is really really bad. Never shop again at that store.

I order online kayak for advanced to make it sure after 2 weeks my order has been cancelled due to following reasons no longer available to ship im very upset please improved order online..

Placed a 1 piece order online for curb side pickup. I received an email stating that item was ready for pickup. On arrival, I called the phone number as indicated and waited for 35 min for someone to pickup, 3 times! Very poor curbside organization. I canceled the order and should have placed the order at Canadian Tire in the first place.

Princess Auto has promised for the past 6 months to resolve the litany of bugs and technical issues related to their useless website. Their promises are worthless. We remain locked down in Ontario and will remain locked down for the foreseeable future. Incompetence is everywhere. Princess Auto needs to hire someone who knows how to build a website that works.

I ordered a set of trailer taillights online, and received an email a day or so later that the order was ready for pickup. Upon arrival I was asked to park in a numbered space, call the store and tell them I was here, which I did and I also clicked on the link the text that that had been sent to me... at that time there were four or five cars in the spaces. I waited, and waited, and waited. I asked a couple of employees, who didn't seem to know anything. Bottom line, I finally got the package 50 minutes after arrival. A totally disorganized mess of an operation.

Twice during 2021, I have requested a parts diagram for a PowerFist hydraulic cylinder without response. The cylinder has failed in spite of very little use and Princess Auto do not have a direct replacement. If I had a diagram I could attempt a repair myself.

Fix your website already surely you guys make enough money to be in top of things. What a pain guess amazon it is

B careful at Calgary North store. Don't know how to process gift card purchase without charging your credit card twice.
Sara and 2 cohorts insisted on the second charge and told me to call my credit card company. A return trip to try and get my money back after an hour on hold to talk to mastercard and Derinda and team leader Caitlin Swan insisted there was only one charge when they had 2 of their receipts in front of them. Told me to have mastercard charge it back. Customer service line is an entity separate of Princess Auto so calling is useless and store could care less about ripping customers off. They deserve to go the way of Zellers Eatons and may all the "helpful" people feel the way they treated me but tenfold. After several hours wasted on getting satisfaction and my MY money back no apology no attempt to keep a customer. Princess Auto you deserve to go down.